Mother’s Day as we know it has been around since 1908.

Mother’s Day is the busiest day for florists, followed by Valentine’s Day, according to Across the nation, grammar school children, full of pride, present their lovingly-made art projects as gifts to their mothers. There is a lot of attention given to this day, and rightfully so, as it’s a wonderful opportunity to show our appreciation for everything that mothers do for us.

We, too, at Hawaiian Tel Federal Credit Union would like to give a tribute to all our employees’ moms.  Those special ladies who raised our stellar staff, who go beyond to assist with their grandchildren, and who will always be their child’s biggest supporter.

Our staff went on camera to say why, “My Mom ROCKS”!  From cancer survivors, great cooks, and hard workers, to just being the best friend we’ll ever have, the reasons were as diverse and unique as our moms themselves.  They truly exemplify what it means to ROCK!

Check out our videos below:
Kapolei Branch

Maui Branch

King Street Branch

New Accounts Dept

Marketing Dept

Thank you MOMS, for all that you do!

Why does YOUR mom ROCK?



Zippy’s Data Breach: What You Should Know

On April 27, 2018, Zippy’s Restaurants announced that they experienced a data breach of their own in which customers’ card information may have been impacted.  The breach spanned from November 23, 2017 through March 29, 2018, and information such as the cardholder’s name, card number, expiration date, and security code may have been compromised during that time.

Although this may sound scary for many of us, as Zippy’s is a popular local eatery and this incident literally hits close to home, here’s some important information we can all use to become diligent fraudbusters:

Your Money’s Safe with Us
As a HiTel FCU member, you will not be liable for any unauthorized transactions.  These are transactions that you, the account holder, did not make yourself nor grant permission for.  Report fraudulent transactions in a timely manner and be sure to include any supporting documentation, such as police reports and notarized affidavits.

Be Proactive
Here are a few things you can do to actively stay on top of your account:

  1. Set up alerts for your Debit Card.  As a HiTel FCU member, you have access to our free fraud alert service.  Our fraud detection program is constantly monitoring all transactions and will contact you immediately via text regarding any suspicious activity.  Simply reply “Yes” to confirm that you authorized the payment in question.  Reply “No” if you did not, and a fraud specialist will contact you to help protect your account.  For enhanced security for your HiTel FCU Mastercard Debit Card, download our MobiMoney app to take charge of your account.  With this app, you have full control:
  • Receive alerts whenever you have a transactionMobiMoney
  • Adjust the type of alerts you receive by location, type of merchant, type of transaction, and spend limits
  • Restrict card usage according to location, type of merchant, type of transaction, and spend limits
  • And switch your card “On/Off”. When your card is switched “off”, all transactions (except for recurring payments) will be denied until you switch your card back “on”.  This is helpful in the event that your card ever goes missing or stolen.
  1. Sign up for Credit Card alerts in VISA Online.  VISA Online is not only for viewing your HiTel FCU VISA Credit Card statements or making payments, you can also set alerts!  When you enroll in alerts, you can tether your e-mail address or phone number (or both!) to receive these messages:
      • Alerts for transactions greater than a set amount
        **Alert Tip**  Sign up for “Alerts for transactions greater than a set amount” and set the notification to $1.  You will get all transaction notifications, including international, online, and declined if it is $1 or more.
      • International transactions
      • Transactions outside of every day use
      • Online transactions
      • Declined transactions
  1. Review Your Account Activity Regularly. Whether you’re looking at your monthly paper statements, checking your account activity online via Home Branching, or even just taking a quick glance through our MyMobile app, checking your accounts regularly makes it easier for you to catch potential fraudulent charges.  Report suspicious charges immediately to HiTel FCU at (808) 832-8700.

Below are other important numbers you can call:
If your ATM ShareCard or HiTel FCU MasterCard Debit Card is lost or stolen during non-business hours, please call:
(800) 528-2273 (within US)
(812) 647-9794 (international)

If you are having problems with your HiTel FCU VISA Credit Card, please call:
(866) 820-6822
If your HiTel FCU VISA Credit Card is lost or stolen, please call:
(800) 449-7728

  1. Never hesitate to reach out to us for account guidance. As your Credit Union, we are here to help you with all your financial needs. Contact us at (808) 832-8700 or
    click here to submit an inquiry online.
  1. Close and reopen the affected credit/debit card(s) that was potentially compromised. HiTel FCU will issue you new cards free of charge.  If you feel the need to, we can also help you close and reopen the account associated with your debit/credit card(s).
  1. Review your credit report from Simply request your credit reports and follow the instructions to view your scores online.  You can also view your scores for free at these three reporting agencies (,, and  These agencies can also put a freeze on your credit file to prevent identity thieves from opening any accounts in your name (keep in mind that this will require time and your permission to thaw when credit is required).

And lastly…

Stay Up to Date
Knowledge is power.  Visit for detailed information regarding the data breach.  You can also visit for updates and answers to frequently asked questions.

81st Annual Meeting and Dinner

Saturday, March 24, 2018 marked HiTel FCU’s 81st Annual Meeting and Dinner.  This year, we went back to the Hilton Hawaiian Village Coral Ballrooms to celebrate.

The meeting was business as usual as Board Chairman Primo Pimental and President Norman Okimoto went over the past year’s successes – our continuing growth in membership and assets, and the welcoming of our newest members from HALFCU.  And, of course, Augie T ended the meeting with door prizes.  Over 90 members won a variety of prizes, from gift cards, pieces of art, hotel stays, and the grand prize: a trip for two to Las Vegas!


Chairman Pimental makes important announcements during the 2018 Annual Meeting.


Augie T gives away door prizes to 92 lucky HiTel FCU members.


Congratulations to our lucky Las Vegas winner!

After the meeting, everyone made their way next door for dinner and was met with a pleasant surprise of pupus already laid out for them to eat.  This year’s menu consisted of Hawaiian food, starting with ahi poke, pipikaula, dinner rolls, and fruit.  The main course consisted of kalua pork, grilled chicken, fresh catch, and chicken long rice.  For those with room to spare, dessert was a decadent pineapple upside down cake.


Guests were greeted with ono Hawaiian food.


The ballroom was filled with members and guests alike, eager to dig into their dinner.


HiTel members enjoyed the Annual Dinner with their friends and families.

Our dinner entertainment was filled with both familiar and new faces.  To start, Sonya Mendez dazzled us with her jazzy hits and matching dance moves.  From Gloria Estefan to Earth, Wind, and Fire, Sonya and her band had the whole room grooving.

A newer face in Hawaii, NomaD came on stage and filled the room with reggae hits and original songs.  He even made a song about HiTel FCU; how cool is that?!  He had the crowd jamming and asking for a “hana hou”, so he performed his hit single “Take It All” to end the night.  Fun fact:  “Take It All” was the number one most requested song on Island 98.5!


Sonya Mendez grooves to the beat of her jazz band.


NomaD engages the audience with his fun and easy-going performance.

All in all, the 81st Annual Meeting and Dinner was a great, fun way to celebrate the successes of 2017.  Mahalo to everyone who came and made that night a memorable one!

Happy Birthday!


A birthday is a reason to celebrate. But why? What are the reasons for many of our birthday celebrations?

The idea of celebrating the date of your birth is a pagan tradition. In fact, many Christians didn’t celebrate birthdays historically, because of that link to paganism.

Pagans thought that evil spirits lurked on days of major changes, like the day you turn a year older.

The ancient Greeks believed that each person had a spirit that attended his or her birth, and kept watch.

So why do we blow out candles?

The candles were a response to the evil spirits. They showed up to communicate with the gods. A light, in the darkness.

The Germans are credited with starting the kids birthday tradition in the 1700s. They put candles on tortes for “kinderfeste,” one for each year of life, along with some extras to signify upcoming years.

Who’s Birthday is it?

Our birthday! We’ll be 81 years old on October 22! Happy Birthday to us! We thank you members. If it weren’t for you, we wouldn’t be celebrating. Thank you for keeping us in your Ohana!


Follow us on our  FacebookTwitter, and Instagram to keep in touch and enter our contests!

Equifax Breach: Protect yourself.


You probably already heard of the recent Equifax breach. If you haven’t Equifax discovered the breach on July 29 and immediately stopped the hack. Potentially 143 million U.S. customers could be affected.

What is Equifax? Equifax is a consumer credit reporting agency in the United States. It’s  considered one of the three largest American credit agencies along with Experian and TransUnion. According to Equifax the information that was accessed primarily included names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. In addition, credit card numbers for approximately 209,000 U.S. consumers, and certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers, were accessed.

Do this before November 21…

Visit the company’s website – – to see if you were potentially affected. According to their site, they’re offering free identity theft protection and credit file monitoring to all U.S. consumers (see image below) for one year.


We recommend that you be vigilant in reviewing your account statements and credit reports, and that you immediately report any unauthorized activity to Hawaiian Tel FCU. We also recommend that you monitor your personal information and visit the Federal Trade Commission’s website,, to obtain information about steps you can take to better protect against identity theft as well as information about fraud alerts and security freezes.

You can also visit Hawaii’s News Now’s article: What to do if you think you’re a victim of Equifax breach

If your identity was breached, here are some tips on what you can do:

  • Update all IDs
  • Change online banking password and make sure it’s a strong password
  • Check statements monthly