HAWAIIANTEL Fraudulent E-mail

It has recently come to our attention that a fraudulent e-mail is circulating the internet under the Hawaiian Tel name.  If you received an e-mail from HAWAIIANTEL with the subject line, “URGENT – Browser Update..” please do not open the e-mail, nor click any links or buttons within the e-mail.  Clicking on links or buttons could compromise your personal information or potentially unleash a virus into your computer.  Delete the e-mail right away!

Below is a sample of what the e-mail may look like:



Here are a few tips to follow when you come across a suspicious e-mail like the one above:

Pay attention to the Sender.
Is the Sender really who they say they are?  If the e-mail is coming from someone you know, check to see that their e-mail address is the same as the one you have saved.  If you need to, give that person a call to ask if they really did send the e-mail.

If the e-mail is from someone you don’t know, just delete it.  If it was something important, then the sender should know how to reach you via other means.

Use the hover method. 
Instead of clicking on links, hover your mouse over the link instead.  In the bottom left of your browser window, the URL for the link will appear.  This is a good way to check if the link will actually lead you to where it says it would, or if it will lead you to a completely different scam site.

Use your common sense. 
Take a look at the layout of the e-mail.  Typos are a good indicator that the e-mail is a fraud.  Although the scam e-mail above doesn’t have any typos, there are still a few indicators that prove that it’s not really from Hawaiian Tel FCU:
–  There’s no logo, no mention of any of our locations, and no mention of our website
–  Funky formats: A huge red flag is how the e-mail displays the Credit Union’s name.  Although the e-mail is from HAWAIIANTEL, that is not a format that our Credit Union uses for our name.  You’ve seen Hawaiian Tel FCU and HiTel FCU for short, but never HAWAIIANTEL.  Another funky format, the beginning of the e-mail lists the date as 18 August instead of August 18th.
–  Has HiTel FCU ever e-mailed you to update your browser before?  It’s safe to say that we would never reach out to you via e-mail just to ask you to update your browser

It never hurts to ask.
If you’re really not sure if the e-mail is legitimate or not, it doesn’t hurt to call.  Especially if it’s a company that you do business with, like HiTel FCU or other financial institutions, a quick phone call to the company in question will let you know right away if they really sent the e-mail or not.


This has been a good reminder for all of us to be vigilant when we peruse through our e-mail messages.  Again, please do not click on any links or buttons.  And remember.. when in doubt, don’t.



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